Van Gogh Alive

ORGANISER’S UPDATE

We are happy to inform you that the Van Gogh Alive exhibition will be EXTENDED until April 9, 2023! This is due to the popular demand and will allow more visitors to experience the unique and captivating exhibit. 

However, we would like to remind you that the complimentary exhibition, the Greatest Artist, will end on March 19, 2023. please ensure that you redeem your visit to both exhibitions before the deadline to avoid missing out on this opportunity.

Please be informed that all ticket-holders are MANDATORY/COMPULSORY to check-in to the exhibition by reserving their spot at least ONE DAY IN ADVANCE (Subject to availability), even on weekdays, weekends, and public holidays.

For Weekdays Pass purchaser: You are able to check-in only on Monday – Thursday.
For Early Bird and Normal Pass purchaser: You are able to check-in from Monday to Sunday. 

To reserve your spot, please visit the organiser's website at https://booking.doformetaverse.co/. If you have any questions or concerns, please don't hesitate to message us via WhatsApp https://wa.me/60124767911 or email at info@doformetaverse.co

We would like to express our heartfelt gratitude to all those who have shown tremendous support for the Van Gogh Alive exhibition in the past months and it has been an absolute pleasure hosting art enthusiasts, collectors, and leisure seekers alike. 

Thank you for choosing to visit our exhibits, and we look forward to welcoming you again soon, bringing you more unforgettable experiences in the future.

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Van Gogh’s works have been displayed and enjoyed worldwide for over a century – but never like this. For a limited time only, audiences will have the unique opportunity to fully experience Van Gogh’s artistry and truly immerse themselves in his world.

Make no mistake – this is no ordinary art exhibition. Created by Grande Experiences, Van Gogh Alive sets aside traditions of tiptoeing through silent galleries and viewing paintings from afar in quiet contemplation. As visitors find themselves interacting with art in ways they never imagined. From start to finish, visitors are surrounded by a vibrant symphony of light, colour, sound, and fragrance that has been described as an ‘unforgettable’ multi-sensory experience.

In a world-first, the internationally acclaimed Van Gogh Alive will be housed in the Pavilion Bukit Jalil Kuala Lumpur, a specially designed and constructed 20,000 square foot immersive gallery.

Don’t miss this art event of the year, where Van Gogh’s masterpieces come to life!

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Van Gogh Alive Malaysia Official FAQ

Is there a specific time slot for entry into the exhibition?
All ticket-holders are MANDATORY/COMPULSORY to check-in to the exhibition by reserving their spot at least ONE DAY IN ADVANCE (Subject to availability), even on weekdays, weekends, and public holidays.

Can we buy tickets at the exhibition itself?
Yes, once the exhibition is open, there will be tickets available for purchase at the ticketing counter in the exhibition. 

Are tickets valid for 1 person only?
Yes, tickets only admit 1 person, depending on the ticket category purchased. One ticket cannot be used for multiple persons for entry.

If I bought multiple tickets, do I need to redeem them all at one time?
If you bought multiple tickets, there is no need to redeem them all at the same time, but you are advised to redeem your tickets before the exhibition closes on 9th April, 2023.

When is the early bird ticket valid for entry? 
Early bird tickets are valid for entry from 17 December 2022 to 9th April 2023

I bought my ticket from the official website. Who do I contact with questions or concerns? 
If you have any questions or concerns about your ticket, please contact the organizer directly via email (doerfm2022@gmail.com) or WhatsApp (https://wa.me/60124767911). CloudJoi is not responsible for tickets purchased outside of our website.

Can I use a ticket purchased from a non-authorized seller? 
No, tickets purchased from non-authorized sellers will not be honored. The organizer reserves the right to refuse admission to anyone unable to verify the identity of the ticket purchaser or the validity of the ticket.

Is there a refund or exchange policy for tickets?
No, all ticket sales are final. There are no refunds or exchanges. We apologize for any inconvenience this may cause.

How do I redeem my ticket for the Van Gogh Alive event? 
To redeem your ticket for the event, please present the QR code on your ticket at the event entrance. Please make sure that the QR code is valid and has not been used for check-in before. If you have any issues with your ticket, please contact the organizers directly for assistance.

What is a weekday pass?
The weekday pass is only available for visits during weekdays (Monday - Thursday, except Public Holidays), and it is required to reserve your spot on the organiser's website at https://booking.doformetaverse.co/.

Is there a limit to the number of people entering the exhibition?
There will be certain crowd control SOPs, in order to adhere to fire safety rules as advised by authorities. As such, there is a queue system, and ushers will assist to move visitors through the exhibition in an orderly fashion.

Are there any discounted rates for school groups?
If you wish to organise school groups, please do contact the organiser at (https://wa.me/60124767911) (business hours: 10am-10pm) OR email to (doerfm2022@gmail.com).

Can my child go in for free?
Children 5 years and below and infant in arms are allowed free entry, provided they are accompanied by a parent/ guardian.

Is the event space wheelchair accessible? 
The event space is wheelchair accessible, only pram/ stroller is not allowed.

What is Van Gogh Alive?
Van Gogh Alive is not an art exhibition in the traditional sense. It is an immersive, multi-sensory multimedia art experience which combines high definition projections of Van Gogh's paintings with digital surround sound.

Where is the exhibition located?
The Van Gogh Alive exhibition is located at Level 3, Orange Zone, Pavilion Bukit Jalil

What are the opening times for the exhibition?
The opening times for Van Gogh Alive is 10am - 10pm every day.

When does the exhibition start?
The Van Gogh Alive exhibition starts on 17th December, 2022.

When does the exhibition end?
The Van Gogh Alive exhibition ends on 9th April, 2023.

How long do we need to go through the Van Gogh Alive exhibition?
The exhibition takes an estimated 45mins from start to finish, though it depends on every individual.

How can I find out more about the Van Gogh Alive event? 
To learn more about the event, visit the official website at www.vangogh.com.my. You can find information about the exhibition, tickets, location, and more on the website. You can also contact the organizers directly via email (doerfm2022@gmail.com) or WhatsApp (https://wa.me/60124767911) for any further questions or concerns.

Who is responsible for the content of the Van Gogh Alive event? 
The event is organized by Grande Experiences, co-organized by FrameMotion Studio Sdn Bhd and Meta Doers World Holding Berhad. If you have any questions or concerns about the event, please contact the organizers directly via email (doerfm2022@gmail.com) or WhatsApp (https://wa.me/60124767911). CloudJoi is only the ticketing partner for the event.

Can I leave my child alone in the exhibition?
You are not advised to leave your children unattended in the exhibition, as the organiser will not be responsible for the safety of your unattended child.

Is Van Gogh Alive safe for people with photosensitive epilepsy?  
Van Gogh Alive the Experience does not include smoke, haze, or strobe lights. While the projected images and animations within the experience are slow-moving, please be advised that some moving light may trigger seizures in some people. If you are sensitive to moving light or have been diagnosed with photosensitive epilepsy, please be cautious and let our friendly staff know if you are feeling unwell.

Can we bring food and drinks into the exhibition?
Food and drinks are not allowed in the exhibition proper, unless otherwise specified.

Are there any merchandise we can buy in the exhibition?
Yes, there is a selection of curated merchandise in relation to the exhibition, at the end of the journey.

Are there lockers for my belongings in the exhibition?
The organiser does not provide lockers in the exhibitions.

Can I organise a private event within the exhibition?
If you have any enquiries for event bookings, please do contact the organiser at (https://wa.me/60124767911) (business hours: 10am-10pm) OR email to (doerfm2022@gmail.com).

How do I partner with the Van Gogh Alive exhibition?
For any enquiries on brand partnership, please do contact the organiser at (https://wa.me/60124767911) (business hours: 10am-10pm) OR email to (doerfm2022@gmail.com).