CloudJoi Emerge Terms and Conditions


  • CloudJoi Emerge invites events taking place within Klang Valley from 1 September 2023 to 30 June 2024.
  • Individuals or organisations who are new or active not more than 3 years will be prioritised for CloudJoi Emerge.
  • Only events within the following categories are eligible to apply: Theatre, Dance, Music, Film, Variety, Musical, Event, Exhibition, and Comedy.

Application Deadline

  • The closing date for participation is 30th June 2024, which corresponds to the end date of the event production.
  • Applications must be submitted at least 4 weeks in advance of the event dates.

Venue Capacity

  • The venue capacity for each event shall not exceed 60 pax.
  • CloudJoi Emerge only support free seating event.

Ticket Pricing

All tickets for the event must be priced at RM39 or below.

CloudJoi Logo Usage

All promotional materials, including official posters, must prominently display the CloudJoi logo to acknowledge as our ticketing partner.


Public Notice

If an event is postponed or cancelled, a public notice shall be placed in the media by the Organiser or CloudJoi. 

Refund Request Period

The Organiser shall at its own discretion place notices advising procedures for requesting a refund and the period and time within which the ticket holder may request a refund. 

Refund by CloudJoi

A.    All ticket holders will be informed about the postponed or cancelled event via email. An online Refund Request Form will be sent to the ticket holders. Ticket holders are required to fill in the form and provide banking details for the refund to be processed. All refund requests will be processed within fifteen (15) working days after the Refund Request Period. RM1 Ticket Refund Fee per order will be charged to the Organiser if the refund processed by CloudJoi. 

B.    All Event Set up Fee, Ticket Handling Fee and Payment Gateway Fee will be borne by Organiser. CloudJoi shall charge the Organiser with the fee that incurred based on the order requiring refunds, and the total amount of the fees shall be transferred to CloudJoi within five (5) working days following the end of Refund Request Period. Upon receiving the fees from the Organiser, the refunds will be transferred back to the ticket holders' bank account accordingly. If there are any surplus sum after the refund process is completed, CloudJoi shall refund to the Organiser.

Please refer to the rate card provided here.

Refund By Organiser

The Organiser shall inform all ticket holders about the postponed or cancelled event at their own expense and time. An online Refund Request Form can be provided by CloudJoi upon request. All ticketing sales and donations shall be settled as per the agreement. All refund requests will be collected and handed over to the Organiser within fifteen (15) working days after the Refund Request Period. Refund shall be processed by the Organiser henceforth. 

Refund Request Validity

No refund will be made if the request is made after the Refund Request Period. Such unrefunded sums shall be dealt with at CloudJoi's or the Organiser’s sole discretion. 

Cancellation by the Authorities

CloudJoi shall not be held responsible for the cancellation of the event by the authorities. 


By participating in CloudJoi Emerge, you agree to adhere to the above terms and conditions. CloudJoi reserves the right to amend or modify these terms at any time. For any inquiries or clarifications, please reach out to us at

We are excited to join hands with you in creating an inclusive theatre community through CloudJoi Emerge. Let's work together to make the performing arts accessible to all!

Last updated on 16 August 2023.